Return Policy

For Products
Jiva accepts returned products only if they are either defective or reach the buyer in a damaged condition.

How do I return defective/damaged items and get a refund?
If you receive a damaged or defective item, please send the item in a secure packaging back to us. Attach a short note stating the reason for return as well as your order number. Put the product in a secure package and send it to us via a reliable courier or mail. Upon receiving your courier/mail, we will promptly send back fresh items at your address.

Jiva Ayurvedic Pharmacy
Jiva Marg, Sector 21B
Faridabad-121001, Haryana, India
Tel: 91-129-4294802, 4294804
Telefax: 91-129-4294899
Email: info@jiva.com

We will refund to you the entire cost of the returned item, less shipping costs. Please note that we will provide a refund facility only for products bought from our website.

Within what time period do I have to return the product?
You need to return any product bought from our store within a period of seven days from the receipt of the shipment.

For Courses

Online Courses
Jiva Ayurveda strives to maintain high levels of educational standards. We guarantee the quality of the courses we offer and the safe delivery of your course certificates. For settling genuine complaints, Jiva follows the following refund policy:

• Fee once paid for any of the online courses will not be refunded.
• However, it could be adjusted against any other offered service, provided the particular course for which the amount has been paid for has not been accessed by the due date.
• No comparative claims will be accepted on any of the online courses once the same have been paid for and begun to be accessed.
• Course fees are subject to change without prior notice; and, thus, if fee structures are being revised during the negotiation phase, payment will have to be made as per the applicable new fee structure. No refunds will be entertained.
• All content and course matter present on the website is the sole property of the Jiva Ayurveda and may not be copied or reproduced completely or in part thereof without the explicit written consent of Jiva.
• Jiva user IDs and Passwords are strictly non-transferable. In case of any misuse of Jiva’s copyrighted material, access to enrolled courses will be deactivated without prior notice.
• Enrolled courses will be periodically deactivated after the completion of the normal course tenure. This is three months from the date of course activation in case of Certified Courses, and one month in the case of Basic Courses. Exceptions will be allowed, where candidates email their requests for further time, provided such requests are made before the end of the normal course tenure. Requests made after this period will not be entertained.

Residential Courses

• 100% payment for all the courses should be made in advance.
• 75% refund if cancellation is made more than 60 days in advance.
• 50% refund if cancellation is made 30-60 days in advance.
• 25% refund if cancellation is made within 7-30 days in advance.
• No refund if cancellation is made in less than 7 days in advance.