IMPORTANT : Due to reduced staff and lockdowns in many parts of the country, please expect delay in processing of your medicines. Call handling and reverts may also be delayed. Inconvenience is regretted.
In order to provide good service and timely and efficient deliveries, please enter the correct pin code in the shipping address field of the Registration Form. Also, it is very important for us to have your contact number, so please enter your correct phone number while registering.
The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location.
Please note that if your location is not served by our regular courier partners, then we will be dispatching your order through Value Payable Post (VPP) or Speed Post. In such cases, delivery duration may vary from 7-10 days
Delivery time may also vary according your delivery location. Orders placed from North East India require minimum 10-12 business days for delivery.
1. International deliveries may take 15-20 days. The tracking of your order gets updated periodically to provide the most current status of the shipment. There may be a delay between scanning events and the availability of tracking information related to those scanning events. Depending on how recently your item was mailed, tracking information may not be immediately available.
2. Flight delays, cancellations and customs delays are beyond our control. Due to the time required for custom and import clearance and forwarding delivery timeline may suffer. Please note that the delivery timings will also be bound by the custom policies and regulations of your region.
3. Additional charges, for customs clearance of the shipment, if any, shall be paid by the recipient. Jiva Ayurveda has no control over these charges, nor can we predict what they may be.
4. In rare cases, you may have to coordinate with customs, or local post office for the clearance of the shipment. In such case, we will keep you informed with all relevant information.
All prices for international orders are shown in USD. International shipping charges are based on the size and weight of the package(s). To determine the cost of shipping to an international destination, simply place the items you wish to order in your shopping cart and click on “ check out ” (displayed on the extreme right side of the page). You will be prompted to enter your country name and then save it. After you click Save, you will be able to see shipping charges along with product charges in USD.
*Jiva reserve the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.
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